Shipping policy

We do not profit from posting and packing fees. The fee you are charged at checkout is based on the items weight and package size.

We use the delivery service selected by our customers at checkout for all our orders.

All Europe and International orders are also sent by the delivery service selected by the customer, but we recommend choosing Royal Mail Recorded or Special Delivery, as they are fully tracked with signature required on delivery.

Orders to the UK will take 1-3 business days at the current royal mail price at the time of purchase, and free of charge when you spend over £80, or live within the London Borough of Haringey.

Orders to the European Union will take 2-11 business days.

Orders Worldwide will take 3-17 business days.

We will deliver items to the billing address. If for any reason you need the item to go to a different delivery address, please email us at Hello@PLASTIQUEbysian.com after you have made payment so we can arrange this for you.

‘PASTIQUE By Sian’ cannot be held responsible for any delays caused by the postal service or customs checks. We hold no responsibility over the parcel once it has been posted. Any customs changes are the sole responsibility of the customer.

All items in the online shop listed in stock are ready for delivery withing 1-2 working days. 
We are proud of our customer service and we will work closely with you to achieve your dream item, always keeping you updated every step of the way. Please refer to terms of use for bespoke orders.